Shipping refunds for merged orders

When orders are merged, the system will automatically refund extra shipping charges. The system will keep the most expensive shipping option and cost among all orders merged.

Examples:

Scenario 1
Order Value Shipping Charge Amount Refunded Status After Merge
Order A $25 $5.99 ($5.99) Canceled, Partially Refunded
Order B $50 $5.99 Canceled
Merged Order $75 $5.99 (from Order B) Open
Scenario 2
Order Value Shipping Charge Amount Refunded Status After Merge
Order A $25 $5.99 Canceled
Order B $75 Free Shipping Canceled
Merged Order $100 $5.99 (from Order A) Open
Scenario 3
Order Value Shipping Charge Amount Refunded Status After Merge
Order A $100 Free Shipping Canceled
Order B $10 $5.99 ($5.99) Canceled, Partially Refunded
Order C $25 $5.99 ($5.99) Canceled, Partially Refunded
Order D $150 Free Shipping Canceled
Order E $40 $5.99 Canceled
Merged Order $325 $5.99 (from Order E) Open
Scenario 4
Order Value Shipping Charge Amount Refunded Status After Merge
Order A $50 $14.99 (USPS Priority) Canceled
Order B $25 $5.99 ($5.99) Canceled, Partially Refunded
Order C $75 Free Shipping Canceled
Merged Order $150 $14.99 (USPS Priority) Open

Contact Us

Not finding what you're looking for? Contact Us Directly