We apologize if you have not received your order(s) as indicated. If your tracking information states that your package was delivered but you cannot locate it -
The carrier may have placed it in a safer location, please check:
- Mailbox, porch, garage, exterior doors, and any locations where the package could be placed.
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it or with neighbors.
In rare cases, packages may show as 'delivered' but could take additional 24 – 72 hours. If it has been over 72 hours from the 'delivered' status and you still have not received your package please reach out to the shipping carrier used and file a Missing Package Claim via phone or online here:
USPS: https://www.usps.com/help/claims.htm
UPS: https://www.ups.com/us/en/support/file-a-claim.page
DHL: https://www.dhl.com/discover/en-sg/ship-with-dhl/start-shipping/submit-claim-lost-damaged-shipment
Please note, Kate Quinn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kate Quinn will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.